1. Our Collective Journey is a not-for-profit society incorporated under the laws of the Province of Alberta in the Country of Canada.

  2. It is Our Collective Journey’s policy to comply with the privacy legislation within each jurisdiction in which we operate.  Sometimes such legislation and/or an individual’s right to privacy are different from one jurisdiction to another.  This Privacy Policy covers only those activities that are subject to the provisions of Canada’s federal and provincial privacy/health information laws, as applicable.

  3. Our Collective Journey may modify this Privacy Policy from time to time.  Our Collective Journey will give you written notice of modifications to the Privacy Policy by any manner of notice which it elects, and your use of the Services after the effective date of the modifications as set out in such notice constitutes your agreement to such modifications.

  4. By registering for and/or accessing/using the Services, you are agreeing and providing your consent such that, without your knowledge or further consent or notice to you, we may collect and use your personal information as explained in this Privacy Policy.  If you do not agree with our policies and practices, do not download, register with, or use the Services.

  5. This Privacy Policy applies only to information we collect during the Services and in email and other electronic communications sent or received in connection with the Services.

  6. The Services are not intended for individuals under the legal age of majority.  No one under the legal age of majority may provide any personal information to or on the Services.  We do not knowingly collect personal information from individuals under the legal age of majority.  If you are under the legal age of majority, do not use or provide any information to or on the Services or on or through any of its features/register on the Services.

  7. We may collect and use/disclose your personal information as described in this Privacy Policy (including your postal code, date of birth and email address) to:

    1. Register you as a user of the Services;

    2. Administer the Services;

    3. Investigate any suspected breaches of, and enforce Terms of Use concerning the Services;

    4. Process and deal with any complaints made by or about you;

    5. Investigate usage of the Services that may be inappropriate;

    6. Seek compensation from you or take other action including legal action as set out in the Terms of Use concerning the Services;

    7. Communicate with you;

    8. Respond to you – if you contact us, we will collect and use any personal information you provide to us to process and respond to your message;

    9. Better understand who you are – we may collect certain demographic information that you provide to us for the purposes of allowing us to create anonymized reports and data (as described below) and to better improve the Services;

    10. Provide you with the Services;

    11. Provide to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Our Collective Journey's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding;

    12. Provide to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others.  We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users.  We may use the personal information we collect from you to display our advertisers' advertisements to their target audiences; and

    13. Pursuant to applicable law – we may collect and use your personal information if we have a right or an obligation to do so under applicable law.  Among other things, this may be done, (i), to protect the rights, property or safety of Our Collective Journey or others (e.g. against error, fraud, theft, and damage to our goods and property), (ii), to enable us to comply with applicable laws or regulatory process or, (iii), to enforce or apply our Terms of Use concerning the Services.  This includes exchanging information with other companies and organizations for the purposes of security, risk reduction and fraud protection.

  8. Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can reasonably be used on its own or with other information to identify, contact, or locate a single person.

  9. Without limiting the generality of the foregoing, from time to time, we may collect additional personal information from you when you provide it.  For example, we may present a research survey to you within the Services and collect personal information from you if you agree to participate.

  10. We may use your personal information to create reports and data that contain information that cannot be used to identify you.  We may use such reports and data, and may disclose them to external parties, such as funding sources, for: statistical, analytical and reporting purposes, research, as well as for evaluating and enhancing the Services.

  11. User content means any information that a user of the Services enters or uploads to the Services, and such information shall be considered personal information for the purposes of this Privacy Policy.  You choose to post and transmit your user content to others, including Our Collective Journey volunteers, at your own risk.  We cannot control the actions of third parties with whom you may choose to share your user content.  Therefore, we do not guarantee or represent that unauthorized persons will not view your user content.

  12. Other than your username and profile information you provide for publication/display, other users of the Services have no access to the user content you provide when you register for the Services.  Other users and Our Collective Journey volunteers may view the user content you provide to such individuals during peer support sessions/chats.

  13. If we have serious and immediate concerns for the safety of yourself and/or others, we may use and disclose your personal information (including any applicable user content) for the purposes of potentially trying to get you (or others) assistance from third parties.

  14. Our webservers and applications automatically collect information about your visit to and use of the Services including, but not limited to, traffic data, location data, weblogs and other communication data.  Such information shall be considered personal information for the purposes of this Privacy Policy.

  15. We may share/disclose your personal information with our subsidiaries, affiliates, directors, officers, employees, agents, volunteers, service providers, contractors, suppliers, successors, assigns and other parties who require such information to assist us with provision of the Services to you.  We contractually require these third parties to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process personal information following the same standards set out in this Privacy Policy.

  16. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.  By law you have the right to request access to and to correct the personal information that we hold about you.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

  17. Where you have provided your consent to the collection and use/disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances.  To withdraw your consent, if applicable, contact us at  Please note that if you withdraw your consent, we may no longer be able to provide you with the Services.

  18. We may retain your personal information for up to three (3) years after your license/right to use the Services expires.  After that time, we delete or securely destroy it in accordance with our document retention policies.

  19. We use appropriate administrative, physical and technical safeguards to protect your personal information from loss or theft, unauthorized access, use or disclosure, or modification or destruction.  Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure.  Although we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Services, and any transmission is at your own risk.

  20. This Privacy Policy does not apply to information that you provide to or that is collected by any third party.

  21. When you use the Services or its content, certain third parties collect information about you or your device.  These third parties may include, but are not limited to, advertisers, ad networks, ad servers, analytics companies, your mobile device manufacturer and your mobile service provider. 

    These third parties may use cookies and other tracking technologies to collect information about you when you use the Services.  The information they collect may be associated with your personal information.  They may use this information to provide you with behavioral advertising or other targeted content.

    We do not control these third parties' tracking technologies or how they use them.  If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

  22. We may process, store, and transfer your personal information in and to other countries with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement or regulatory agencies of that country may be able to obtain access to your personal information.

  23. This Privacy Policy does not create or confer upon any individual any rights, or impose upon Our Collective Journey and its agents, directors, employees and volunteers any obligations outside of, or in addition to, any rights or obligations imposed by Canada’s federal and provincial health information/privacy laws, as applicable.  Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada’s federal and provincial health information/privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.

  24. We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information and our compliance with this Privacy Policy and with applicable privacy laws.  To discuss our compliance with this Privacy Policy please contact us at